Subject to these terms, we offer refunds on the purchase of goods but not on the provision of services.
Where items have been made or personalised for you, they are non-refundable unless defective.
If you need more information, send us an email at our contact email address on this website and we will address any issues or concerns about your items. We will also notify you of the approval or rejection of your refund.
When you are returning items, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, other than for a faulty item, the cost of return shipping will be deducted from your refund.